Safe, Secure Online Banking

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Card Safety

  • Always keep your credit or debit card in a safe and secure place. Treat it as you would cash or checks. Contact The Bank of Milan immediately at 1-888-297-3416 if your card is lost or stolen, or if you suspect unauthorized use.

  • Do not send your card number through email, as it is typically not secure.

  • Do not give out your card number over the phone unless you initiated the call.

  • Regularly review your account statements as soon as you receive them to verify transactions. Contact The Bank of Milan immediately if you identify any discrepancies.

  • If you have forgotten your PIN or would like to select a new one, please contact a Customer Service Representative.

  • When selecting a PIN, don’t use a number or word that appears in your wallet, such as name, birth date, or phone number.

  • Ensure no one sees your PIN when you enter it. Memorize your PIN. Don’t write it down anywhere, especially on your card, and never share it with anyone.

  • Cancel and cut up unused credit and other cards. If you receive a replacement card, destroy your old card.

  • Shop with merchants you know and trust.

  • Make sure any internet purchase is secured with encryption to protect your account information. Look for secure transaction symbols such as a lock symbol in the lower right-hand corner of your web browser, or “https://…” in the address bar of the website. The “s” indicates "secured" and means the web page uses encryption. 

  • Always log off from any website after a purchase transaction is made with your credit or debit card. If you cannot log off, shut down your browser to prevent unauthorized access to your account information.

  • Safe-keep or securely dispose of your transaction receipts.